F A Q s
Does it matter what kind of car insurance I have? No as long as you carry either comprehensive or glass coverage.
How long does it take to have my windshield replaced? Depending on the car approximately 1 1/2 - 2 hours.
How will I know if I need to replace my windshield or if it can be repaired? Rule of thumb if a quarter can fit over the top of the chip in the windshield then it usually can be repaired, there is always a chance a windshield chip could spread and crack during repair. Also a windshield repair does not make the chip invisible.
I am not able to come to your business location. Do you provide mobile service? Yes within a 20 mile radius, weather permitting unless they have a garage(if weather is below 45degrees the garage needs to be heated).
What is the normal procedure when scheduling a windshield repair? Do I call the insurance company first? We have the customer bring in their proof of insurance and we call in a claim while they are here in the office, but the customer can call from home before the work is done if they would like. For mobile service, the claim has to be made before we come out.
Do you accept credit cards? Visa, Mastercard, Discover
What is Aquapel? Is that an extra fee? Aquapel is a windshield treatment that repels water and dirt for approximately 3-5 months. "See Clearly. Drive Safely." A University of Michigan study indicates that auto glass treatments can improve a driver’s visual acuity by nearly 35%. Additionally, a driver’s response time to identify a small target was improved from four seconds to three seconds. At 45mph that represents 58 feet.
How often do you recommend replacement of windshield wipers? How do I know if I need new wipers? We recommend windshield wiper replacement if we feel the old wipers will damage the new windshield. Customers should follow manufacturers recommendation on the package.
How long does it take to have my windshield replaced? Depending on the car approximately 1 1/2 - 2 hours.
How will I know if I need to replace my windshield or if it can be repaired? Rule of thumb if a quarter can fit over the top of the chip in the windshield then it usually can be repaired, there is always a chance a windshield chip could spread and crack during repair. Also a windshield repair does not make the chip invisible.
I am not able to come to your business location. Do you provide mobile service? Yes within a 20 mile radius, weather permitting unless they have a garage(if weather is below 45degrees the garage needs to be heated).
What is the normal procedure when scheduling a windshield repair? Do I call the insurance company first? We have the customer bring in their proof of insurance and we call in a claim while they are here in the office, but the customer can call from home before the work is done if they would like. For mobile service, the claim has to be made before we come out.
Do you accept credit cards? Visa, Mastercard, Discover
What is Aquapel? Is that an extra fee? Aquapel is a windshield treatment that repels water and dirt for approximately 3-5 months. "See Clearly. Drive Safely." A University of Michigan study indicates that auto glass treatments can improve a driver’s visual acuity by nearly 35%. Additionally, a driver’s response time to identify a small target was improved from four seconds to three seconds. At 45mph that represents 58 feet.
How often do you recommend replacement of windshield wipers? How do I know if I need new wipers? We recommend windshield wiper replacement if we feel the old wipers will damage the new windshield. Customers should follow manufacturers recommendation on the package.
